Warranty & Return Policy

Returns.

Here at LUKISS, we aim to serve you an unforgettable shopping experience. Our buyers are to select from our range of high-quality products to guarantee a satisfactory purchase.

We also understand at times, there may be event whereby our products are unable to fulfil your expectations due to unavoidable circumstances. Accordingly, we accept returns and offer both exchanges and refunds so you can continue to enjoy shopping with us.

You have the right to return or exchange any product within 14 days of receipt, except for the following items:

• Damaged (NOT defective) items
• Dirty items
• Items that have been altered
• Items not in their original packaging

Items described on the above list of exceptions won't be accepted for return or exchange.

Kindly send all request for returns, refunds and exchange to customercare@lukiss.my. We will do our best to process your request as soon as possible. Please also ensure that the purchased product is in its original packaging and provide us with the proof of purchase upon acceptance of your request.

The return window expires 14 business days after final delivery. Kindly do not request any returns, exchanges, or refunds after 14 days, as we are unable to grant them.

If your return is approved, we'll refund the price of the item(s) to the same method you used to pay for your original order.

In the case of an undelivered product due to shipment cancellation, you can usually get a replacement by consulting a customer service agent through the method mentioned above.

Note that we focus on email communications for all business related to orders. Kindly do not request returns or refunds via Facebook, Instagram, or other social media.